FREQUENTLY ASKED QUESTIONS
How do I connect Nimbus to my Wi-Fi?
When Nimbus is first plugged in, it checks to see if it has ever been connected to a Wi-Fi router. If it has not it enters setup mode and displays online help to walk you through connecting to your Wi-Fi and registering with your account. Once connected it will always look for that Wi-Fi access point every time it is restarted. For more information go to the installation instructions.
If your wifi changes or for some reason your frame stops connecting, you can reset the Wi-Fi parameters by pressing and holding the button on the back of the frame. When held it will display a count down of 7 seconds for a Wi-Fi reset. Release the button when the countdown is done and your Wi-Fi settings will be reset to defaults. You can then use the installation instructions to set it up again for the new or corrected Wi-Fi parameters with the mobile app or the routers WPS button again
How do I upload my own photos?
To upload photos: “Sign in” to your account on the Nimbus Portal and go to the “My Pictures” page. You can find it in the title bar after signing in. On this page there is a box just under the title bar on the left side of the window. In the box it says “Drag images here to upload to your account or click here to open file browser”. You can drag images from your file explorer to this box or simply click on it to open a file search/select window.
Check out the Nimbus App on your IOS or Android device to upload photos directly from your phone!
How do I access art from the Nimbus collection?
When you are signed in to the Nimbus Portal, look for a link in the title bar that says “Search our Art”. Then you can search and view the Nimbus collection containing free museum quality works from all periods and genres, as well as collections from a variety of artists that are offering subscriptions to their works and images for sale.
“Top Picks” tab offers suggestion and features collections that might be of interest to add to your playlist as well. The little price tag on the corner of some collections directs you to images offered for sale or subscription by artist you can support via Premium Art. Subscribe to an artist or refer an artist you love to set up an Artist studio and offer their works. It’s a great way to support the Arts!
Try the “Search our Art” tab if there is a specific artist, style or theme you are are searching for. The Nimbus Portal has added images frame available databases to increase the content available to you.
Can I set on/off times for my Nimbus?
Can I control how often Nimbus changes the image?
Can I create a “playlist”?
Currently each frame has only one playlist. The ability to change playlists and use multiple playlists is coming in an update soon.
Can I get a custom frame for my Nimbus?
What are the dimensions? Are different sizes available?
Yes, We currently offer two sizes– dimensions, and styles are all available in the Nimbus Store!
How much does it weigh?
The Orion weighs 24 lbs and the Polaris weighs 35 lbs. The Hangman mounting hanger that comes with your NimbusFrame is Heavy Duty and rated for 60 lbs. We do recommend that you fasten it into a stud for stability if possible. Check out this “how to” for hanging ideas: https://hangmanproducts.com/pages/alh
How do I hang my Nimbus?
.The Nimbus hangs much like any other piece of art, although it is quite a bit heavier the most. It has a hanging bracket positioned on the back that can be rotated to portrait or landscape mode. A matching bracket is easy to mount on most walls. The Hangman mounting hanger that comes with your NimbusFrame is Heavy Duty and rated for 60 lbs. We do recommend that you fasten it into a stud for stability if possible. Check out this “how to” for hanging ideas: https://hangmanproducts.com/pages/alh
The Nimbus Frame comes with a flat, paintable power cord that can easily be camouflaged or hidden. An electrician can install a power outlet behind the nimbus and the open void spaces behind the Nimbus can hold the cord. For the Polaris refer to these instructions. For the Orion refer to these instructions.
Can I hang it either in landscape or portrait form?
Yes. The Nimbus Frame has tabs on the back to hang it in either orientation. Once you decide you can set the orientation in the frame settings page in your account. You can limit you frame to only show the images that are cropped or edited to look best on the orientation you choose.
Is there an app for that?
What kind of art is available?
There are literally thousands of pieces of art. Both still images and moving images (video). The art is organized into 27 different categories. Some of these are Animals, Architecture, Fine Art, Still Life, Abstract, Landscapes and many others. With more coming all the time you should have no problem finding many pieces that speak to you!
I just loaded some new pictures, how long will it take them to show up?
New images can take from a few minutes to several hours to show on the NimbusFrame for the first time. This depends on your internet speed, and many other conditions.
What is a Mosaic?
Mosaic by Nimbus is a new feature for allowing multiple frames to be hung together and a single image or video to display across all frames to create an even larger Mosaic of Art on your wall. Here is a demonstration of a large Mosaic featuring Orions in landscape mode and Polaris in portrait orientation. Mosaics can be created with two or more frames to create a stunning display. The two sizes of Nimbus Frames can fit together in unique displays. Add collections of art or family pictures to your playlist with at least the number of matching images to create a rotating family photo wall and art along with mosaic images.
Is there a glare on the display?
What power source is used?
How is the Nimbus made?
Each Nimbus Frame is manufactured in the Nimbus Labs in Colorado. Proudly assembled in the USA.
How is the frame connected to the Nimbus Service?
Does the software ever require an update? How do I get the update?
For the Mosaic feature, are templates available for arranging and hanging multiple frames?
Yes. You can design you own Mosaic template on your account or contact us and we will help you. Here is an example of a template designed for a recent client:
What do I get with my service?
Can I buy a lifetime service?
Can I give the service as a gift?
How much is the service?
How do I get my work included in the Nimbus collection?
We love new artists! Contact us at firstname.lastname@example.org and we’ll contact you with the details.
How do I upload my work?
How do I create an Artist account?
- Go to https://nimbusframe.com
- Click on Create Account in the top right
- Setup your login and make sure you click on “Artist” account type. If you plan to get a frame when they come out you can select both types. And let me know if you want to be included on our beta sales program for early adopters.
- Hit Register.
- Read and check the authorizations. First two are required for an account. The third is for promos.
- Select payment method and fill out details for payments and contacts.
- Click Next
- Fill out the next page for each artist that you would represent (probably just you but….) You can add more later also.
- You should then be directed to the Studio home page.