FREQUENTLY ASKED QUESTIONS

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GENERAL

How do I connect Nimbus to my Wi-Fi?
When Nimbus is first powered up it checks to see if it has ever been connected to a Wi-Fi router before.  If not it displays online help that walks you through connecting to your Wi-Fi.  If it has been connected before but cannot find a Wi-Fi router that it recognizes it will create it’s own Wi-Fi access that you can connect to with your phone, tablet, or computer. You can then connect to the setup page and connect it to use your Wi-Fi.  For more information go to the instructions page.

How do I upload my own photos?
To upload photos “Sign in” to your account on the Nimbus Portal and go to the “My Pictures” page. You can find it in the title bar after signing in. On this page there is a box just under the title bar on the left side of the window. In the box it says “Drag images here to upload to your account or click here to open file browser”. You can drag images from your file explorer to this box or simply click on it to open a file search/select window.

How do I access art from the Nimbus collection?
When you are signed in to the Nimbus Portal, look for a link in the title bar that says “Find Art”. Then you can search and view the Nimbus collection containing free museum quality works from all periods and genres, as well as collections from a variety of artists that are offering subscriptions to their works and images for sale.

Can I set on/off times for my Nimbus?
Yes. From the “My Frames” page you can specify what time you would like Nimbus to turn on any frame on your account, and start displaying your gallery as well as schedule sleep time. Simply select the frame you want to configure and it’s settings will display in a window allowing you to make any needed adjustments. This page also allows you to view frames shared with you by other frame users and allows you to see who your are sharing your frames with.

Can I control how often Nimbus changes the image?
Yes. Settings for Nimbus synchronization, picture duration and other specific options are available on the “My Frames” page. Simply select the frame you want to configure and all of its settings will be adjustable. This page also allows you to view frames shared with you and who you are sharing frames with.

Can I create a “playlist”?
Coming soon.

Currently each frame has only one playlist. The ability to change playlists and use multiple playlists is coming in an update soon.

Can I get a custom frame for my Nimbus?
Yes. Nimbus is designed with a thin black metal frame that looks very nice by itself. However it is setup so you can put custom frames of almost any style or color around it. You can find a variety of styles available in the Nimbus Store or get one from a custom frame shop in your area.

What are the dimensions? Are different sizes available?
Yes, Sizes, dimensions, and styles are all available in the Nimbus Store!

How much does it weigh?
The different sizes and frame styles have different weights but they are all in the range of 12-20 lbs.

How do I hang my Nimbus?
The Nimbus hangs much like any other piece of art, although it is quite a bit heavier the most. It has a hanging bracket positioned on the back that can be rotated to portrait or landscape mode. A matching bracket is easy to mount on most walls.

Can I hang it either in landscape or portrait form?
Yes. Once you decide you can set the orientation in the frame settings page.

Is there an app for that?
An app to control the Nimbus is in the works! In the meantime, you can access your account portal from the web, and our site is mobile friendly.

What kind of art is available?
There are literally thousands of pieces of art. Both still images and moving images (video). The art is organized into 27 different categories. Some of these are Animals, Architecture, Fine Art, Still Life, Abstract, Landscapes and many others. With more coming all the time you should have no problem finding many pieces that speak to you!

I just loaded some new pictures, how long will it take them to show up?
New images can take from a few minutes to several hours to show on the Nimbus for the first time. This depends on your internet speed, and many other conditions.

TECHNICAL SPEC’s

Is there a glare on the display?
Unfortunately like any technology based display, there will be glare or wash out if the frame is mounted in a sunlight prone environment. Like most artwork it is recommended that the mounting be in such a way to limit conditions that cause harsh viewing.

What power source is used?
The Nimbus uses a standard power cord that connects to wall outlets.

How is the Nimbus made?
Ancient white magic and modern technology.

How is the frame connected to the Nimbus Service?
Nimbus normally connects over Wi-Fi. Ethernet and even cellular networks can be used if Wi-Fi is not available. Contact us if those options are needed.

Does the software ever require an update? How do I get the update?
The nimbus service maintains and updates the frames as needed to allow new functionality. You never have to do anything but enjoy them.

SERVICE PLAN

What do I get with my service?
The service includes unlimited cloud storage for your photos and artwork from specific artists that you personally select, plus automatic updates to software and new features for your frame when available. You also get royalty free rights to display over 5000 images from the Nimbus collection. In addition to the royalty free works, you can purchase additional artwork and limited edition pieces from other collections of artists and photographers from around the world.

Can I buy a lifetime service?
Yes. Please contact us for options.

Can I give the service as a gift?
Yes. Please contact us for options.

How much is the service?
The service is $5.99 per month, and renews automatically monthly. It can also be setup to renew and pay annually for a reduced price.

FOR ARTISTS

How do I get my work included in the Nimbus collection?
We love new artists! Contact us at info@nimbusframe.com and we’ll contact you with the details.

How do I upload my work?
Images can be uploaded via our artist’s portal.

How do I create an Artist account?
  1. Go to http://www.nimbusframe.com
  2. Click on Create Account in the top right
  3. Setup your login and make sure you click on “Artist” account type. If you plan to get a frame when they come out you can select both types. And let me know if you want to be included on our beta sales program for early adopters.
  4. Hit Register.
  5. Read and check the authorizations. First two are required for an account. The third is for promos.
  6. Select payment method and fill out details for payments and contacts.
  7. Click Next
  8. Fill out the next page for each artist that you would represent (probably just you but….) You can add more later also.
  9. You should then be directed to the Studio home page.
What are Collections?
“Collections” are groups consisting of your art that is sold as a subscription to consumers. The consumer will pay a monthly fee to have the art shown on their frame. The collection can be changed at any time (art added or removed) by the artist so it is great for things such as “my newest”, or my favorites, etc… The consumer does not get access to individual pieces in the collection but each piece will be shown on their frame for the frame’s set duration(s) multiple times over the course of subscription time.

How do I get paid for my artwork?
When you sign up for an artist account you will give information for payments. We currently support paypal, but we can mail a check if PayPal is not an option. Payments will go out monthly if the account has sold more then $100 that month.

How are art collections priced or valued?
Your collections are valued by you. Nimbus receives a small (10-25%) of the fee collected. The amount of the subscription for collections or price of an individual piece is totally up to you as the artist and what people are willing to pay.

Will customers be allowed to download my art?
Your art never leaves the Nimbus environment. Currently that includes the website, where images are only shown in low resolution, and the frames. In the future we expect to have other ways of presenting art, but those will also be protected to prevent copying of the images.